From previous reviews it is clear that people either love or hate The Scoop. Using the bold setting & filling the scoop with coffee to the 14oz line, I have found that it makes excellent, hot coffee (I like mine strong), is easy to use, clean & kinda fun. For reference, I usually use Starbucks preground House Blend & a 12 oz mug. Some previous reviews noted weak coffee & coffee grounds in their coffee. I have had no such problems & believe this may be from placing the coffee in the secondary filter instead of leaving in the scoop for brewing (the instruction booklet is not very clear to leave coffee in the scoop for brewing) or using coffee that is too finely ground (instruction booklet recommends against this). Some mentioned coffee splattering. With the "cup rest" in the up position coffee can splatter if using an 8oz cup instead of a mug (which have a higher lip). Use a mug or put something under a regular cup to raise it up a bit. With an 8 or 12 oz mug I've had no splattering. The 12oz mug fits just under the"filter well". Others have mentioned that their coffee was not hot. To insure a hotter mug of coffee the instruction booklet recommends heating your mug before brewing. I've done this &, compared to a cold mug, does make for a hotter cup of coffee. If that doesn't work, probably a defective unit. To clean, rinsing the scoop, secondary filter & filter well takes no time at all. I recommend The Scoop for a quick, hot mug, or travel mug, of coffee and like I said, it is kinda fun to use.
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