we purchased this toaster to replace a new, more expensive one that got too hot on the sides after toasting a couple of cycles. we have limited counter space and decided to try one that advertises "cool touch". the sides of this toaster will get warm after several cycles but never hot (beware the top tho - they all get hot on the top). it is also slimmer and we love the plastic tongs for grabbing smaller pieces. love the black color but if any criticism, i would have preferred a brushed steel finish on the top rather than the bright finish. other than that, it works very well, even toasting, looks nice, doesn't get hot on the sides, great price. can't find this one in stores - Walmart ships to the store free, love that!
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