Have ordered this style of bootcut jeans numerous times. I am sure this was a fluke, but the pair I received was cut off at the hem and left unhemmed. The fabric was turned under by about half an inch and pressed, but it was not stitched. The total inseam length to the bottom of the fabric was 27 inches. If it had been hemmed properly, they would have been even shorter. The advertised length is 31". I don't know what happened here, but somehow this got past the inspectors. While the garment was definitely unsatisfactory, Customer Service handled my complaint professionally and are sending out a new pair on Monday. The one star is for the jeans; Customer Service was excellent. Because I have enjoyed this product in the past, I will buy it again, but something went crazy-wrong here!