I bought this a month ago, at first it was great. It was some getting use to, and the mop head never really removed all the water out, but no worse than other mops. It was replacing the head. 1st I had to locate a store that carried the mop head. 2nd and the worst of it: the original head would not come off. I looked on line to see how it was done, I tried using pliers to help pull the plastic head out. Nothing worked, I brought it back to the store to show them and try to replace it. Nope used item, no refunds and no returns. Highly disgusted with this product, if I could give no stars I would. DO NOT PURCHASE THIS ITEM - UNLESS you plan on replacing the Mop Head after every use.