the box was delivered in a very bad shape, all soaked in rain, torn apart, and open. Luckly, major parts inside box were covered in plastic bags, so seemed intact. assembly was easy. tested right away. very powerful, cleaned good on hardwood, tile and short piled carpet. but couldn't clean soft rug and play mat because the vacuum wouldn't move, just stuck on one spot. had to use my old upright vacuum for thoese area. it also took a lot of strength to use it. overall not meeting my expectations, but i'm still keeping it because mainly i wanted something that really cleans hardwood floors. and this does the job. just inconvinient that i have to keep and use all my upright vacuum, sweeper, swift mop, steam mop, etc.
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