I really love my machine. It is compact, powerful enough to make my non-complicated smoothies, and easy to clean. Have had mine for almost 4 years now, using on and off, in phases, a few month intervals with some breaks in between. Prior to it I had one of the Ninja's with a similar "press" technology which was big, heavy, not user friendly at all compared to this guy when it came to smoothie making. And now I am happy to find this site and fact that they have certain parts available for sale. I ended up here because my cross blade finally must have worn off and had come lose causing metal dust to get all over the outer part of the blade after each spin. It was a pain in the neck to clean and it took me about two weeks to figure what it was and what was causing it. I was worried I'd have to spend some time with their customer support over the phone figuring out how to get a new part. Turned out to be much easier than I thought :)! The best feature that made the difference for me and set it apart from the Ninja machine, and made it really easy, hence excuse-free when it came to making morning smoothies, is the cup transition. I.e. the cup I load is the same one I use to actually drink the final product. With Ninja I'd dirty an extra container because I had to pour my drink into something else afterward. Anyways, I think it's an excellent value. I have no complaints about it and there is nothing that I need that this machine doesn't deliver.