I bought this vacuum, prior to reading any reviews on it. When I got home, i charged the unit for 6 hours, prior to its first use, just as the instructions indicate. The charge lasted maybe 15 minutes (at best). So, I charged it again. Same thing. It died after about 15 minutes. So, I found the reviews on this item and read all of them. Others have had similar experiences. So, I contacted the Shark company directly and told them my situation. Asked if I had to ship my vacuum to them or could I have a new battery sent to me. The response I got was this: "each new charge will only last 12 minutes. The warranty does not cover new batteries." I was a bit surprised by this. A company sells a product that has a battery in it that will only last about 12 minutes, after it is fully charged for 6 hours. I told the representative "thank you" and that I would be returning my vacuum today! This is sad....if the usage time was longer, say 30 minutes, this would be a great vacuum! The power it has to vacuum up pet hair, especially on stairs, is great. However, if the usage time is only about 12 minutes (or slightly longer), the product is not worth it!! Oh, well.....good luck to all you others who have purchased this vacuum!
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