I gave this 1 star because it was defective out of the box. For $550+ dollars, defective out of the box is unacceptable!!!
The brush bar is supposed to stop in three situations:
1 - When the vacuum is in the upright position.
2 - When the Bare Floor position is selected.
3 - When using the attachments (when the extension wand is out of the handle).
I have a 3 bedroom ranch with rugs in almost every room. Well, I vacuumed two spare rooms and part of the living room before I realized that the brush bar was almost always going when the vacuum was in any one of the above three modes. Sometimes the brush bar would stop as it should. Sometimes there would be a loud belt vibrating noise and the brush bar would be spinning fast.
I called Dyson and they explained to me how to use the vacuum, like Vacuuming for Dummies 101. I said I was using it properly, but the guy couldn’t believe the vacuum was defective, like it could only be Operator Error. Hmmm. Anyway, he said “It must be defective - bring it back to Wal-Mart.”
Wal-Mart was great. I said it was defective and they took it back no problem (I only had it a few days).
Now, let me explain the vacuum while I had it.
The suction power for the rugs is awesome and I give the suction 5 Stars on the rug settings. I could not believe how much dust and filth was vacuumed from the rugs. I’ve owned a Fantom Lightening Canister for 15+ years, so a stand up vacuum is quite a change for me.
The bin filled with cat fur faster than I expected, so I had to empty it more often than with my old Fantom. It was easy to empty, just push the top release button and the bottom drops out. Be careful of dust flying up though!
I use attachments all the time and the use of attachments on this stand up is not user friendly at all! You have to pull the extension wand out from the handle in order to use the attachments. I don’t know how many times I stopped to pull the handle out and how many times I pinched my fingers pushing the handle back in.
The attachments are hard to use as well because there is no manual suction value like canisters have. Because there was so much suction, the attachments would literally get stuck on the surface I was trying to vacuum.
The optional mini blind attachment would literally suck the mini blind into the attachment. There needs to be a manual suction valve to regulate the suction power in order to vacuum “delicate” items. I tried to vacuum my ceiling fans, but the brushes would get stuck on the blades as well.
The mini-turbine head is awesome - 5 stars!!! It picked up all the cat fur from my cushions and drapes in one sweep!
The hose is supposed to stretch to around 17’, including the extension wand. Yeah, right. I stretched the hose about 3’ before the vacuum came flying back at me like a slinky! There should be brakes on the wheels of the vacuum, like brakes on my BBQ grill.
There is a constant tension on the hose while trying to use the attachments too. I work out with weights, exercise and I am physically fit. Well, this vacuum is a constant workout and is not for the weak!!! Too much tension all the time!!!
I give this vacuum 1 star for my bare floors. Even when I had the bare floor setting engaged, there was so much suction that the vacuum would get stuck on the bare floor and I could not move it forward or backward. I even used the bare floor vacuum head as an attachment, with the side vents open, and the vacuum head would still get stuck to the floor. Oh, the brush bar would also be spinning when it shouldn’t (defective). Because the suction sealed the vacuum to the floor, the cat litter was just pushed along the floor and was never vacuumed up.
The bare floor vacuum head works great on the rugs to get under dressers, beds and couches. 5 stars here!
I was going to purchase the DC23 Animal (Canister) so I could use all of the attachments easier, but the reviews said the canister wasn’t the best for vacuuming rugs. The bin on the DC23 is a lot smaller than the DC28 too, so I didn’t want to have to keep emptying it. The brush bar is not motorized on the canister model either. Since 3/4 of my house is rugs, I chose the DC28 Animal.
I returned the defective DC28 to Wal-Mart and I re-ordered the same model, the DC28 Animal. I really like how it cleaned my rugs. I guess I will have to get used to the attachments and fight the tension in the hose all the time.
I will submit another review for the second DC28 Animal. I hope that review will be better than this defective one out of the box!
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