The problem of the brush roller not spinning is a direct result of a faulty wheel on the brushroll on/off assembly. The wheel strips from the spinning spindle causing it to not turn the belt. I discovered this by removing the top cover of the vacuum. I turned on the machine, and noticed that the belt was not spinning. I saw that the metal spindle was spinning, but the little plastic wheel was not. I called Eureka, and they said this vacuum was under warranty. They gave me the name of the local service center, but that was about 50 miles away. I called this service center called Edison in Nashville, but the customer service agent was quite rude. I simply wanted to know if this would be something that could be scheduled and done that day thus saving myself another 100 mile round trip. She said, "We will not do any repairs of any kind while the customer waits for it. I told her the problem with the vacuum, but she told me something negative about Eureka, and they were the only ones that would actually warrant a belt replacement. Told her it wasn't the belt, but what I had already told her the problem was. She then rudely said, "Bring your receipt and the vacuum!" Then, she hung up on me. I then called Eureka back and told them about my experience with the local service center. It was amazing to me how friendly Eureka customer service is, but their local repair service center is quite the opposite. She then told me they were sorry about this, and then told me they would send me a whole new vacuum. I didn't have to do anything more. I simply had to send them the label with serial number and model number to them. They actually sent me another vacuum that retailed for much higher.
I thought to myself, "Surely, this is something that could be replaced," and did some web surfing. I found the following website: www.vacpartswarehouse.com. I found the specific part within 3 clicks of the mouse. The part, Brushroll on/Off assembly 84708, was only 22.66, and I used a coupon code off retailmenot.com for an additional 5% off. I got the part, and took my time. It was relatively easy to do, but just keep in mind what part goes where. I just fixed it a few minutes ago, and it works like a new vac. Now, I have two vacuums. One for upstairs, and one for downstairs. I hope this helps. Here's a link you could cut and paste for the parts for this vacuum: http://www.vacpartswarehouse.com/Eureka-AS1101A-Air-Speed-Upright-s/5963.htm
Incidently, it looks like the newer assembly has been modified to be stronger, but only time will tell. Now that it's fixed, I am happy with Eureka again. After I fixed it, I would give it a 4 star rating.
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