There are 2 boxes that come with this set. One just has the crib, the other has the changing table and the dresser. They are about 50 pounds, and 90 pounds, respectively. When they both arrived, the crib was in good shape...no missing pieces, nothing broken, etc. However, the box with the table and dresser had broken pieces. We called the company (BSB)'s number, to have them replace the broken pieces, and he said the office would call us back. We waited 7 days, called back, and another guy said it would take at least a week for them to call us back. We waited 7 more days for a phone call...and nothing. This company (not Wal-Mart) has poor (at best) customer service. Upon further asking around, the people I had called were just writing emails to the BSB company. They didn't even know BSB's phone numbers or anything. Some customer service this BSB company has. If you do order something from this company, I hope nothing is broken. We had to borrow a truck to take these items back to Wal-Mart. I wish everyone the best of luck if they order anything from BSB, because I am sure never going to again.
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