I really wanted to like this product. It looks well made and should serve its needs well for a long time. However, the shipping and packing of the item resulted in a terrible shopping experience for me. By accident, I made two orders for this Aero XL luggage carrier. One arrived at Walmart dented, so I refused it. It was a good thing that I ordered two, or so I thought. Turns out, the one that I accepted was locked from the outside, and no keys were provided. I had to painfully pry the box open and reach my arm inside the box to fish out the parts bag and directions. Still no keys were found! Without the keys, this locking roof box is worthless. I had to contact the manufacturer and see if they will ship out the keys without charging me money. I don't want to return the item to Walmart because it is so bulky, and plus, the price has gone up $20 since I placed my order! If I had to return and order a replacement, it would cause me $20 additional! I'm not very happy with Walmart nor SportRack right now.
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