I set the Haier Dehumidifier up in the basement to dehumidify approx 1600 sq ft. I did not want to mess around so I got the largest capacity I could find , the 65 pint. Also I wanted to set it and forget it so I attached a drain hose to the connection on the back to automatically drain the water to a floor drain.
Initially the bucket kept filling, and water was not running thru the hose to the floor drain. I called customer service and spoke to a lady who sounded intelligent, but all she could offer me was what was in the owners manual, which was not much at all. She told me to check for a blockage in the drain hose. There was none.
After getting off the phone with Haier with no resolution or suggestion on what to do, I noticed that the unit was sitting on a grade (my basement floor concrete is graded towards the floor drain). I got some styrofoam to level the unit, and even tilt the unit so that the corner with the drain hose connection was lowest. This action allowed the dehumidifier to drain thru the hose properly and not require emptying of the bucket.
The unit operated well and drained automatically after this, showing the preset humidity, and the humidity in the room. Eventually the unit brought the room humidity down to the preset humidity
My previous dehumidifiers (sears and frigidaire) sat in the same spot and on the same grade and did not have this problem.
Haier needs to have a way of getting problems such as this to its engineering and technical staff to solve them, whether via customer support, or direct email from customer to engineering department, as customer support, although intelligent and polite, was useless. (I had a problem arise with a haier portable ac unit, and again customer service was useless).
Finally, many brands of these dehumidifiers do not last long, so I opted for a 3 year extended service plan after original warranty, so I can get the unit fixed, or most likely replaced.
Was this review helpful?
Thank you! You have successfully submitted feedback for this review.