My new grill arrived, well-packaged, in a 96lb box. I was glad to see that the grill itself is in one piece, with the critical assembly done. The base needed to be assembled, and the parts for it were all reachable without pulling the heavy grill out of the box (a few parts were inside the grill, which could be opened in the box. The base is well-designed for assembly...bolts and washers prepackaged and labeled and slotted holes allowed side and rear panels to be assembled by a single person. Once the base is complete, the grill simply sits on top and is secured with bolts. The most difficult part of the assembly is getting rid of the cardboard and packing material. The grill lit right off, burned off a little oil that was on the parts and was ready to cook. Nice even heat from the "P" - shaped burners and heavy heat tents.
I actually found about 3/4 inch section on one of the cooking grates that was missing some of its porcelain covering. I took a photo and e-mailed it to customer service. I received an almost instant response, no argument, and a new grate is on its way. I'm quickly becoming a Dyna-Glo fan !