We got this as a backup to the iron. Some mornings we were just running late and this thing was supposed to be the quick fix - better than hanging it in a hot shower, not as good as ironing. So it was used sparingly. It worked great for 3 or 4 times. Then, it just stopped working (not caused by over filling). Something seems to be clogging the steam - the element is hot enough because I can hear it, and smell the steam. It's just not making it to the bonnet piece. As a consumer, it seems Shark products follow a pattern - works great but quickly degrades in performance - regular vacuums, handheld vacuums, etc. Face it, it's cheap for a reason. I worked retail and these types of steamers work well. But, this is just a cheap imitation. I will say, after installing bulk computers for schools, I was amazed at the brand new out-of-the-box failures. In like a class of 50 computers, usually 3-5 needed to be returned, whether it was Dell, HP, etc. Point is, I don't think all the bad reviews are unfounded - probably just faulty products from the sheer numbers. I just wanted to add my experience so consumers can make the most informed decision. But, my track record with Shark will make this the last product I buy from them.
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