We have had 3 other Intex pools. When the pump quit on the one we have had for 2-3 years, we decided to get the bigger 24' X 52" pool. We went with Intex because we have had good luck with our other pools. We used the same spot our other pool was so we only had to level up a little more ground. This pool does not have a ground cover. Not sure why because all the others do. Set up pretty easy. As mentioned in other reviews there is no rope around the bottom but that did not effect set up. Started filling the pool. Even with the size, it was the best set up ever. No wrinkles at all in the bottom. We got the pool a little half way filled the first day. We walk out the next morning to find water all around the pool. Not only was the seam on the bottom leaking, but both of the valves used to empty the pool was leaking as well. Intex does not open until 11:30 our time because they are in California. My husband called customer service and the guy told him he had three choices. We could either take the entire pool down and return it 2. We could take the pool down, find the leak and patch it or 3. We could cut parts out of the pool and mail it to them and within 30 days after testing we would get a replacement liner shipped to us. My husband told them we had already filled the pool halfway and there was over 7000 gallons of water in the pool. The customer service rep snickered and said we should just be glad it was not all the way full. I got home & called customer service and ask for a manager. The CSR told me she did not have the capability to transfer a call but she could take my name and number and someone would call in 24 hours. I know they can't do anything about the water which cost us probably $100, but they could at least offer you free filters or something since their product was defective. I did call corporate headquarters and got a cust. svc. mgr. who was nice but did nothing. She did tell me we could cut the side of the pool to get the water out faster. Other than that, she was useless. We had read the other review where it took them a couple of months to get a replacement liner so we took the pool down and back to Wal-Mart and exchanged it. We got the second pool home and opened the box to find the liner damaged so back to Wal-Mart for a refund this time. I think the problem is the packaging. The pool boxed weighs 350# and the box itself is huge. It is almost impossible to move the box without dragging it. All the boxes in the store look beat up. Also, the plastic straps that hold the box together cut into the box due to the weight. The liner has no protection around it except a plastic bag. On our second pool the strap cut into the box and cut the liner. Maybe if Intex would package the pool liner in styrofoam, they would not have so many problems with the larger heavier pools. We ended up going somewhere else to buy a new pool but we are still out the price of 7000 gallons of water and three trips to the store with nothing to show for it. With the smaller pools we had no trouble. Beware if you do have a problem with any of their pools, Intex customer service is useless.
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