I had the model previous to this one. When we found out we were expecting again( 10 months later), we wanted to purchase an additional camera, however that model had been discontinued. So we spent another $175 for this one and also spent another $85 for the additional camera. I was very happy with the first summer infant video monitor and expected to like this one as well. The range isnt great on these (cant go far outside), but I like the picture quality. We have the cameras hung on the wall above the cribs. Out of nowhere, 5 months after we started using it, the hand held part of the monitor stopped working ( in the middle of the night, I woke up and realized the monitor wasnt on and when I got upstairs the youngest was screaming in his crib, for who knows how long :( our house has thick walls). Summer infants service department took care of the problem because it was under warranty. They would not send me a new one however, until they received the broken one, so that really put a crimp on things in our house. Our bedroom is downstairs and the kids are upstairs, so I really depend on the monitor to hear the babies get up at night. 3 months after receiving the replacement, the same thing happened. Thankfully not in the middle of the night :) This time though, the rep I was on the phone with informed me that their policies had changed and now it was the consumers responsibility to pay for return shipping. I'm guessing because they must have SO MANY returns..??? They also encourage to use a shipping service that has tracking on the shipment,because if its lost in the mail, you're out of luck, so I spent $24 at fed ex to send the broken one back. Once again, we were without a monitor for a week, so I ended up going and buying a cheap sound monitor. That was 3 months ago.....and yesterday the monitor stopped working again... lol!!!!! Keep in mind, we have NEVER dropped it, or abused it. Haven't left it outside....nothing. Summer infant claims it could be wireless connections causing the problem ??? Funny cause we dont have wi-fi. This time I insisted on speaking to a supervisor, because I am refusing to spend more money to ship this piece of junk back, and summer infant will only replace the unit, not refund my $$. I was polite with the rep on the phone, even though I felt like screaming about the inconvienence. (FYI.. I was on hold for 20 minutes before anyone answered the call and in total the call was over 45 minutes... EVERY time I have called) I was told this morning, the supervisor couldn't take a call, but the rep assured me the supervisor would call me back in the afternoon... it's now 9:30 pm and I haven't received a call. I have spent over $400 in the last 2 years on this company's product and I think its a real slap in the face, which is why I've decided to start writing reviews. I dug out an 11 year old graco sound monitor that was at my mothers house (so we have one in each bedroom) and it still works like a champ... I guess you DONT get what you pay for with this company.....
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