I purchases a straight talk phone in January for my teenager. It worked fine until August when he went out of the state for a week long trip. During the trip, the phone began to say 'no service'. When he arrived home, we checked the account on the website to find that the phone was listed as deactivated and there was another phone number listed. After several hours talking with customer service, they were able to correct the problem though we had lost our original phone number. The only answer I was able to get was that I had moved to a new zip code, which was not true. We were in the same house we had been the entire time.
Two days later the phone again deactivated. After talking to customer service, I was told they would need to send a new sim card. So all together we were without service for almost two weeks before the problem was corrected. Even then, the phone worked but the data did not always work. The next time we added minutes, again the phone assigned itself a new number and deactivated. Customer service was able to fix the problem.
When this happened again last week, (the third month in a row) I ordered the iphone compatible sim card from the website and paid for overnight shipping. When I received the card, we followed the directions for activation with an AT&T compatible iphone and for a few hours everything seemed to be working correctly though again with a different phone number. However, my son began receiving phone calls and text messages from someone saying he had taken their phone number. After about three or four hours, the phone again deactivated.
Customer service said I would have to wait for a new sim card to be sent out. As I had already had two new sim cards and it hadn't solved the problem, I wasn't interested in waiting again. Additionally, I had only received this card a few hours earlier and no one could explain why it just deactivated when it was brand new. I asked to speak to a supervisor and after being on hold for several minutes was told they had all gone home. The representative said she would add a note to my account that would allow me to call back this morning and speak to a supervisor.
When I called this morning, the representative refused to connect me with a supervisor, saying she needed to go through the whole process. I repeated the details for the third or fourth time and she finally said the only thing they could do was send a sim card. Again, I asked to speak to a supervisor. After several minutes of telling me that I couldn't, she finally agreed to place me on hold until she could get someone. After several minutes on hold she said there were no supervisors available she had been told they wouldn't be able to do anything anyway. Then she began repeating the part about sending a new sim card.
When I asked if they could send out another iphone compatible SIM card via overnight shipping I was told this was not possible. No one could explain why a brand new SIM card that I'd had for less than eight hours deactivated and the only thing they could do was credit me for some missed days and send out a new one via regular mail hoping this would fix the problem.
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