When I first purchased my phone in March 2011, it was great. I opened an online account, activated the phone, and purchased my airtime all from the website. My plan of choice is the 750 minute plan for $25/month. I knew there was no rollover in minutes, and that I would need to add another month on a specific date. Up until November 2011, I could purchase another month and keep it unused in reserve until my current 30 days expired and only then it would kick in. In November, I tried to purchase minutes at the website. It said transaction failed. I called customer service. They said they had no record of transaction and charged my credit card for minutes. Four hours later, still no service, but my credit card showed 2 charges. I called again, Net10 insisted they only charged me once. It took 45 minutes for me to get to a manager, who found the second charge. I was told that it was put into reserve for December. What she didn't tell me is that she enrolled my credit card in Autopay and in Dec, I didn't get the minutes I paid for in Nov. I got charged again. Another 45 minutes on hold, I got it refunded. Just now went to add more minutes for Jan, and website blanks out 750 min plan choice and forces you to call them. The only way around it is enrolling your credit card into Autopay. By the way, do not call them until your service end date. Adding a new 750 minute plan will kill any remaining minutes in your current plan instantly, no more reserve allowed. So aggravating, I wanted easy & no contract. It seems like they're trying to move people towards contract-like situations.
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