It does what it's supposed to (keep coffee warm for longer than the glass), but it's still not executed well and not as great as I thought it would be. I will keep it and use it on days we need it to stay warm longer than 2 hours (for instance, when my husband has to go to work earlier than I do), but we plan to use the glass one on all other days. The one good design feature is that the maker automatically knows which decanter you're using so you don't have to choose "glass" or "thermal" so you can't forget to switch the button. It does keep it warm. Definitely not hot hot if you're adding any milk from the fridge, but it's warm enough to reheat even after 5+ hours. So, it does it's job well enough. That being said, even though we'll keep using it as needed, we still don't like a LOT about it. I was not expecting the lid to be so cumbersome. It's definitely annoying to have to unscrew the top off in order to pour it. The spout pours very differently than the glass decanter so initially we spilled it the first few times using it either not knowing or just forgetting that the angle was different. (Not a big deal, but, just a heads up). The screw-lid also makes the pause n' serve feature less doable. Its a bit more rushed if you're attempting that as you've got to screw a lid off and then pour and then screw a lid back on within 20-30 seconds. For those saying it doesn't keep it warm, you may not have been able to read the directions (which it should've come with an extra copy of directions in the first place, but luckily we had the original manual saved from the maker in our filing cabinet). The directions in the original box say you're supposed to pre-heat the thermal decanter before using it if you want it to stay warm longer than the usual 2 hours anyway. So, you have to fill it up with hot tap water, let it sit for 5-10 minutes to heat it up and THEN you can use it "with best results". (Not exactly helpful when you're wanting coffee asap or using the delay feature, but it does help it stay hot longer) It will still stay warm without doing this, but not as hot for as long. Another huge design flaw for me is that it's not only not dishwasher safe but the top opening will not fit your hand so it makes cleaning the actual pot really difficult and leaves a lot of residue that makes it taste worse each time. There's only so much coffee residue you can clean out with shaking soapy water inside of it. Coffee tends to leave a residue, especially if it's been in there for 3+ hours. Being able to clean it easier would've made me like it a lot more.
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