Let me begin by saying that I have NEVER had an issue with anything I have EVER purchased from Walmart. With that being said, I received this product last week and was eager to begin assembly. Once assembled, I realized the bolts and washers did not fit properly. There simply was no way to adequately stabilize this product. I am a fairly large man (6'2, 270lbs) and I wanted to use this equipment to compliment my P90X workout routine. I was sorely disappointed. I contacted customer service the following day and the CSR (Incredible customer service) told me he would have this item "picked-up" from my residence, free of charge, and refund my payment. So, the issue was not in the quality of the tower, but in the parts. To anyone else who received the appropriate hardware for this product, I am sufficiently jealous :) Enjoy your day.
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