learned my lesson - test before you install. it didn't look visually broken, and i opened the box and checked it out when picking up from walmart, and it seemed ok. the fan worked fine, it just didnt make any cold air. kinda the misses point of an AC, though. frigidaire was a huge pain to deal, their customer service was horrible, and they basically told me their policies with 12,000 BTU and under was just to replace, not even try to fix. and then they told me they didn't even have anyone in my area who could replace this with the same product. at least walmart was good about letting me return it.
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