I bought this Model four months ago,it was washing and drying perfectly, until stop sucking the water from the carpet. I called the 1-800 number to get instructions, where to send it to be repaired, they gave me the the phone number in Riverside Ca where they were going to take care of it,So I took it to the repair shop and they told me it was going to take between 2 or 3 week to get the replacement parts, but they hold it for more than a month. I got it fixed and started to use it again. It only worked one time, the second time the machine was not watering the carpet, so I took it again to the repair shop, the person in the repair shop, told me the same history, it is going to take from 3 to four weeks to get the parts, because Hoover takes to much time in supply the parts needed. Now, I DO NOT have the machine because it is in THE REPAIR SHOP, this machine stays more time in the repair shop, than my home.One advise, DO NOT shop MODEL FH50230 G13C, If You do not want to be dealing with the repair technician and the replacement parts from Hoover.