I was Leary of this unit at first due to the hit and miss reviews but I took a chance anyways due to all of the included extras. First, it comes boxed with 2X concentrates for hard floor and carpet, the stair tool, power hand tool and about 12' of hose. It has a 3 year warranty and you can add 2 more at the register. Second, it does hard floors also. Just snap on the squeege and wash away, or even rinse. I was amazed at how clean it got my tile. If you are expecting it to do grout, sorry but there isn't a cleaner out there that will do a good job on grout. You have to do that the old fashioned way-elbow grease. Third, I was amazed at the job it did on my carpet. I rented the Rug Doctor Wide Track just 4 weeks earlier and went over my carpet about 8 times. I just went over the carpet again with this unit and I was disgusted at what the Rug Doctor left. All in all, the carpet looks and feels new. Fourth, I cleaned the stairs with the powered hand tool and was pleased at the job it did. The only complaint is that because it runs on vacuum you have to hold the tool just right to keep the brushes going. My guess is that if the hose connection gets in a bind the vacuum is lost temporarily. Finally, it operates more like a standard home vacuum cleaner so it moves easily, is comfortable and the tank system is easy to use. Will it last? Time will tell, but if I get another few uses, it will still have paid for itself compared to rental fees.
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