What a nightmare!! Our bed was delivered in the timeframe promised. We opened the boxes and the nightmare began. Here's a quick list:
Missing drill holes
Splotchy, uneven paint
Wrong headboard/footboard combination The first 3 problems were aggravating but Home Depot is close by, my hubby has a drill and with careful placement of parts, the uneven paint could be hidden. Hubby even felt he could mend and hide the crack. Biggest problem was that the upper bed was sent with a tall headboard and shorter footboard. I prefer the look in the picture but thought we'd try out the uneven head/footboard. But this put the head board too close to the ceiling causing safety concerns of pinching and/or trapping of body parts. Now the real nightmare begins. All calls funnel through one number which is only occasionally answered. Once a person was reached, I was informed processing takes 2 weeks and shipping 1 to 2 after that. No matter the circumstances, customers are placed in the queue with all customers needing parts whether it's due to replacement of old parts or mistakes by the company. After 3 weeks, our 2 footboards have arrived but the end pieces were not included. No one answers the phone.
Quality Control is non-existent. Websearch other reviews and you'll find 80% have quality issues. Most people settle but for those who can't, ibuprofen is in their future.
I am now leery of any Storkcraft product as I feel this is a company wide quality and customer service problem.
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