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Customer reviews & ratings

4.3
Average Rating:(4.3)out of 5 stars
550 ratings
83%Recommended(403 of 483)
5 stars
369
4 stars
82
3 stars
19
2 stars
30
1 star
50
5 stars
369
4 stars
82
3 stars
19
2 stars
30
1 star
50
Most helpful positive review
2 customers found this helpful
Average Rating:(5.0)out of 5 stars
Worth the money... so far
I procrastinated for years on buying a Dyson due to the high cost. However, having a Newfoundland dog became a challenge to other vacuums. I finally bit the bullet and bought the Animal 2. Holy cow, I can't believe the power of this thing! It's picking up dirt and fur that our old vacuum could never do. I'm convinced so far and time will tell if it continues to perform at the same level. I sure hope so.
Most helpful negative review
Average Rating:(1.0)out of 5 stars
Zero stars was not available
I fight with this vacuum every time I use it. It is so NOT user friendly. The vacuum handle drops (faints) at the slightest bump when using the hose. The hose is HORRIBLE. it is hard to keep the hose from pinching on the end of the handle and well anywhere while using it with attachments. I LOVED my Dyson Animal DC17. I had to wait weeks for parts to repair the 17, that is why I purchased this piece of junk. If the Dyson Ball Animal 2 had been my first vacuum, it would have been my last Dyson. I have since purchased a cordless Dyson Cyclone v10 - which I love expect for the short battery life on MAX. I need the max to remove the dog fur from the car. The ball vacuum is sitting in the driveway after trying to use the hose and tools to finish cleaning the car. I am hoping someone steals it. I should have sent it back the first week. I hate the Ball 2 Animal. Would only recommend it to someone I did not want to talk to again. When you are not fighting the handle or the hose, it has great suction.
Most helpful positive review
2 customers found this helpful
Average Rating:(5.0)out of 5 stars
Worth the money... so far
I procrastinated for years on buying a Dyson due to the high cost. However, having a Newfoundland dog became a challenge to other vacuums. I finally bit the bullet and bought the Animal 2. Holy cow, I can't believe the power of this thing! It's picking up dirt and fur that our old vacuum could never do. I'm convinced so far and time will tell if it continues to perform at the same level. I sure hope so.
Most helpful negative review
Average Rating:(1.0)out of 5 stars
Zero stars was not available
I fight with this vacuum every time I use it. It is so NOT user friendly. The vacuum handle drops (faints) at the slightest bump when using the hose. The hose is HORRIBLE. it is hard to keep the hose from pinching on the end of the handle and well anywhere while using it with attachments. I LOVED my Dyson Animal DC17. I had to wait weeks for parts to repair the 17, that is why I purchased this piece of junk. If the Dyson Ball Animal 2 had been my first vacuum, it would have been my last Dyson. I have since purchased a cordless Dyson Cyclone v10 - which I love expect for the short battery life on MAX. I need the max to remove the dog fur from the car. The ball vacuum is sitting in the driveway after trying to use the hose and tools to finish cleaning the car. I am hoping someone steals it. I should have sent it back the first week. I hate the Ball 2 Animal. Would only recommend it to someone I did not want to talk to again. When you are not fighting the handle or the hose, it has great suction.
<p style="margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; direction: ltr; unicode-bidi: embed; word-break: normal;"><ul><li>Strongest suction at the cleaner head.<br></li><li>Even more power for tough tasks. <br></li><li>Self-adjusting cleaner head seals in suction.<br></li><li>Cleans up high and under furniture.<br></li><li>Removes pet hair without tangling.<br></li><li>5 year warranty. Free parts, labor and shipping. <br></li></ul></p>
550 reviews
Average Rating:(5.0)out of 5 stars

Worth the money... so far

Verified purchase

I procrastinated for years on buying a Dyson due to the high cost. However, having a Newfoundland dog became a challenge to other vacuums. I finally bit the bullet and bought the Animal 2. Holy cow, I can't believe the power of this thing! It's picking up dirt and fur that our old vacuum could never do. I'm convinced so far and time will tell if it continues to perform at the same level. I sure hope so.

Helpful?
Average Rating:(5.0)out of 5 stars

POWER. LIGHT. AGILE.

My last vacuum was the first animal that dyson came out with and it finally gave out on me after close to 10 years. I wanted the most powerful vacuum available and it sounded like this one was the solution and I'm usually very underwhelmed when I receive a lot of products these days. It seems like a lot of companies go for "ok", we've become so accustomed to average that when we use a product we always think "it's good enough" "it does its job". But this, this went above my expectations.

From the looks of it, I thought it would be a bit heavier than animal 1 but it almost feels lighter. One of the reviews I read someone actually complained the suction was too strong that they could barely move it. That is the sound of someone who needs some exercise in their life bc I definitely didnt get that feeling from this vacuum, dont get me wrong, its powerful but not to the point its unmaneuvarable. All the little problems I had with the first animal have been perfected by dyson. Such as the extension that was very stiff and difficult to use, the short cord, and the small container. I'd definitely order from Dyson itself bc it comes with 6 attachments where as others will only give you 3.

You want the mike tyson of vacuums? The d rose? The adrian peterson? The conor mcgregor? THIS, this here is the one.

This is the one.

Helpful?
Average Rating:(5.0)out of 5 stars

Love!

Verified purchase

Love! It was crazy all of the dust and pet hair that this vacuum pulled out of the carpet. Easy to use and fairly lightweight.

Helpful?
Average Rating:(5.0)out of 5 stars

Best vacuum ever!!!

I love this vacuum! My Dyson Animal 2 is by far the best vacuum I have ever owned. The first time I used it, it picked up so much dirt from an area rug that I had to take a picture of it (above.) I couldn't believe how much dirt all my rugs had been holding, and shame on my last vacuums. My Dyson is very lightweight and easy to push, and I'm pretty petite. Everything about it makes sense, it is easy to empty, easy to maintain, the attachments are great, and I can carry it up and down stairs easily. And it saves me time because, on the first go-round, it picks up all the dirt from 2 teenagers, two dogs, and a husband.

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Average Rating:(5.0)out of 5 stars

Amazing Performance!

I just purchased the Dyson Upright Animal 2. I used it the night it arrived and it was ridiculous, the difference between our old vacuum (definitely not a Dyson) and this one. I had just vacuumed our living room 2 days prior and the picture attached is what the Dyson captured after 1 vacuuming. Unbelievable how well it works compared to the other vacuum we had. Highly recommend to anyone.

Helpful?
Average Rating:(5.0)out of 5 stars

Amazing

Verified purchase

Awesome vacuum. I have a dog and 2 cats and it picks up all the hair. It really gets into the pile and picks up dirt and the pile looks new again.

Helpful?
Average Rating:(5.0)out of 5 stars
Verified purchase

Very nice vacuum. Cleans so much so fast. Cost a lot, but worth every penny and has a 5 year warranty.

Helpful?
Average Rating:(4.0)out of 5 stars
Verified purchase

Overall a good vacuum but very loud

  • Features
  • Ease of use
  • Construction
  • Floors
  • Power level
Helpful?
Average Rating:(3.0)out of 5 stars

Dog fur gets caught between brush and motor

First off the suction on this vacuum is wonderful and I have not had the problems others mention of it being too difficult to use on carpet. We have a golden retriever which is why we bought the Animal ball 2 to join our Animal V8. Unfortunately it requires weekly maintenance to pull dog fur that's intertwined between the brush rollers and the motor. Uploaded are photos for a better description. If you don't do this frequently you can smell the machine overheating which I'm guess severely limits it's life expectancy. It's disappointing that such an expensive machine requires this process every few uses.

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Average Rating:(3.0)out of 5 stars

Disappointing Performer

This unite is the first Dyson we've owned. Just getting new carpet, we wanted to purchase a new vacuum that had a good reputation behind it. The suction and mobility of the ball are its best features. However, we are experiencing some big disappointments in its performance and handling. The so-called auto height adjust doesn't do its job in the transition between bare flooring and carpeting. Our carpet is approximately 5/8" plush. There have been times when the roller will quit on its own when using on the carpet, resulting in multiple attempts to resume it with the mode buttons. Additionally, there are times it will take both arms and all the strength you've got to push the unit and get the job done - auto adjust seems too small a height range. Both my husband and I have had workout sweats using it. Filters have all been cleaned and are not the blame. There have also been a few pulled carpet threads along the way. Returning the unit to stand up position can sometimes take two or three tries to get it to stay up, then while rolling it to your next location will fall back down again. We have owned it for 4 months hoping to get used to its difficult quirks and handling, but now feel we've made the wrong pricey purchase. Hoping we can return it.

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Average Rating:(5.0)out of 5 stars

Unbelievable! Great product!

I previously owned a Dyson and thought it was fabulous! This new Dyson is even BETTER! It is more powerful with even more suction which is exactly what I need as the owner of two Golden Retrievers! I vacuumed my carpets with my Old Dyson the day prior to the arrival of my new vac and was shocked to see how much my new vac brought up! You will not be disappointed!

Helpful?
Average Rating:(4.0)out of 5 stars

Clean floors

We bought this machine 12 days ago. It does a really great job of vacuuming, We have three daughters with shoulder-length hair. With our other vacuum, we were constantly giving the old vacuum "haircuts" It looks like this vacuum is going to have the same issues. :-( As you can see from the picture hair is building up on the brush.

Helpful?
Average Rating:(5.0)out of 5 stars

I have 2 cats and a dog. You may have seen them here on the site. Dexter is a Maine Coon. LONG fluffy fur. Constantly grooming himself. Narcissist.

I also have mostly hardwood floors with some carpets thrown in here and there so I need a good vacuum that will accommodate long haired cats, kids, hard floors and carpet.

Let's take my living room. It's where my long haired mess of a cat likes to be - specifically my rug. I love my rug. I need it there. Not only does it help bring the room together, but it's soft and fluffy and feels good on my feet. What doesn't feel or look good is the cat hair that hangs out on it. My cats LOVE to roll all over it and happily sleep there. I looked at the rug last night and thought "I doesn't look like it really needs vacuuming but what the heck? So I ran the Dyson Ball Animal 2 over it and noticed something right away.

The Dyson grabbed onto that rug tightly. It pulled the fibers up and strongly sucked the teeny tiny hairs that I couldn't see right out. It was surprising, I felt the power of the motor as it got down to work.

Now let's talk about attachments. So many awesome attachments... but not too many that you are overwhelmed. The crevice tool has a sliding brush to go from corners to dusting blinds and picture frames. The tangle-free turbine tool removes pet hair from carpets and upholstery without tangling and is better than my last vacuum as a whole. The wand connects, releases, and expands with ease. For someone with high ceilings this is a welcome feature.

The Dyson Ball Animal 2 ALSO goes from hardwood to carpets without losing suction or making any changes. you just keep on vacuuming. I can even vacuum my kitchen. And my vaulted ceilings, something my old vacuum cleaner could never ever reach.

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Average Rating:(5.0)out of 5 stars

Awesome vaccum with amazing suction!!

This is the best vaccum I have ever used honestly. I love it!! We have 3 cats and this has an amazing suction and truly cleans up floors well. I would recommend this product to any / everyone I know. You will definitely not be disappointed in your purchase.

Helpful?
Average Rating:(5.0)out of 5 stars

Perfect for Toddlers & Animals!

As a mom, I got way to excited when I got this in! I honestly don't know if my boyfriend or myself was more excited! With having a toddler and three cats, a good, no GREAT vacuum is what I needed. I have always been a fan of Dyson, however this vacuum blew my mind! This vacuum has so many amazing and helpful features, you will never go to a different vacuum after trying this one! Many of my relatives have always said "Get a Dyson, You won't be sorry!" I just couldn't imagine paying that much for one. After getting mine in, I understand why you pay that bigger price. You pay for what you get. I don't mind paying a little more for a vacuum that works amazing and will last me a long time.

With having three cats, you can imagine how much cat hair I have everywhere. I was super impressed to see that this vacuum really has helped keep all the hair off my floors. I was shocked to see how well this picked up all of the cat hair we have. With specially designed for pets, this vacuum really removes stubborn pet hair on carpet and hard floors while tackling dirt and debris in every corner and crevice. Exactly what I needed as a pet owner and mother of a toddler.

This vacuum is really made to last. I was shocked to see how durable and well made this is. It is very heavy duty, without actually being heavy! The quality of this is phenomenal. I love that this vacuum is perfect for hard floors as well as carpet. I highly recommend this vacuum to ANYONE looking for a new one. I could honestly not of been more amazed with how perfect this vacuum is.

I have always been disgusted when emptying out those filthy bags. I LOVE how the Dyson Ball Animal has such an easy way to empty that dirt! With only a push of a button, you can easily release all the dirt without touching! This may actually be my favorite feature!

Helpful?
Average Rating:(5.0)out of 5 stars

Amazing cleaning power!!

This is the second Dyson vacuum I have owned, and I really love it! With all the bragging I have done about what it can do and posting photos on my facebook my family is wanting to borrow it haha. It is a tad heavier then I am use to but with how well it does I overlook that minor issue. I love how easy it is to empty the canister and the assembly was a breeze. You get two different attachments, one for the stairs and one for your furniture for that detailed work. After using this, I definitely know I am a committed person to the Dyson brand. I received this item for testing purposes.

Helpful?
Average Rating:(2.0)out of 5 stars

This Dyson is limited to low carpet

This vacuum is ok for picking up dirt and dog hair at the top of the carpet surface. I have thick carpet and the Dyson Ball Animal 2 vacuum will not pick up dirt or dog hair deep in the carpet. I orginal bought this vacuum cleaner because my Kirby is too heavy, and too bulky and I needed something that wasn't hard to push that gets deep in the carpet. I wouldn't recommend this vacuum if you have thick carpet. I have included to pictures of one with the type of dogs I have and the other with the type of carpet that is in my house.

Helpful?
Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. The problem you have described is very unusual as the Dyson Ball Animal 2 is our strongest powered upright. Therefore, it should have no issues with picking up pet hair from thicker carpet. We would value the opportunity to address this in further detail and want to ensure your vacuum is working as intended. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help. Best Wishes, Krystal Dyson Customer Support
Average Rating:(5.0)out of 5 stars

Living with 2 Great Danes in 900sq ft apt

Used: 900sq foot apt with 2 adults, 1 older Great Dane, and a rapidly growing Puppy a Great Dane

- cleaning my car

- Hardwood floors

- carpets

- shag, woven, door mats, cheap hall runners

Recommendation: Buy a Dyson vacuum!

Pros:

- Very strong suction and does a great job of getting EVERYTHING out of your carpet

- Cleans shag rugs extremely well. Most vacuums just get the dirt on the top of the shag rug. This Dyson gets to the deeper dirt so it feels clean again when you sit on it.

- Car looks professionally detailed after I vacuum it with my Dyson. (This car usually is full of dog, sand, mud, and adventure supplies which makes the Dyson’s ability to making it look good again is very impressive).

- Significantly decreased my allergies

- I can vacuum my Grear Dane’s crate without bending over, since turning is no longer an issue with the Ball

- Great customer service

Neutral: It does an average job on hardwood, tile, laminate, etc flooring. The vacuum impressed me so much when I cleaned the carpet, I expected amazing things on the hardwood.

Cons:

- The suction can be too much for small mats or rugs

- Switching from the upright vacuum mode to the hose is very combersome

- The hose is stiff and does not expand easily. So, you are vacuuming with the hose you run the risk of the upright moving or falling over instead of the hose expanding

- if your puppy leaves a monkey leg from a dog stuffed animal under the couch, you vacuum it up with the hose, and you have Dyson fix your vacuum, you might have a very interesting conversation with a Dyson customer service rep who is shocked to read: vacuum suction returned to normal after a severed a monkey leg was removed.

New Dyson Wishlist:

- Switch to decreas the suction for use on small rugs, etc (like on your hand held)

-make the hose more easily expendable and increase the hose length (when fully expand)

-

This vacuum is the reason I now have 4 Dyson products. I got this vacuum when I was living in a 900sq ft apt with 2 Great Danes (300 lb of dog) and another human. It is amazing! It got so much dirt and hair out of the carpet and small spaces that My allergies almost went away.

Helpful?
Average Rating:(5.0)out of 5 stars

Love this Dyson Animal 2

I bought this to suppliment a 10 year old Dyson animal that still works. I got this attachment upgrade for no charge. Immediately i discovered the great suction, and maneuvering capability. Excellent upgraded machine. But what made me race to review it was the animal grooming tool. My 10 year old husky golden is 110 lbs and has more fur than any animal I have had. He is a pain to groom, so with hesitation I tied him to a pole in my LR and hooked up the Dyson to the attachment. It took a minute to realize how fabulous this attacment is. I pushed the lever so the bristles could comb my dog. The dog did not care at all. It filled up fast, then I released the lever and all hair zipped into the cannister. 20 minutes later I had gone all over Bear the dog, and filled 3/4ths of the cannister. Generally to brush him by hand takes way over an hour and he is unhappy. This time he moved from side to side, I got the whole dog, and didn't have to deal with the huge amount of fur that is now sucked into my Dyson. This feature is terrific. I was sure Bear was not going to take to it so fast. Not sure my Persian cats will feel the same. If you have a furry dog, this is a great feature. See enclosed pic of dog and the Dyson. By the way, I think my old Dyson is still a good machine, but this is superb, and the auality is great. The suction is improved, the tools are fantastic, it is lighter and has a nice big cannister. I generally only get this excited when gold and diamonds are involved, but this is a great vacuum.

Helpful?
Average Rating:(1.0)out of 5 stars

Zero stars was not available

I fight with this vacuum every time I use it. It is so NOT user friendly. The vacuum handle drops (faints) at the slightest bump when using the hose. The hose is HORRIBLE. it is hard to keep the hose from pinching on the end of the handle and well anywhere while using it with attachments. I LOVED my Dyson Animal DC17. I had to wait weeks for parts to repair the 17, that is why I purchased this piece of junk. If the Dyson Ball Animal 2 had been my first vacuum, it would have been my last Dyson. I have since purchased a cordless Dyson Cyclone v10 - which I love expect for the short battery life on MAX. I need the max to remove the dog fur from the car. The ball vacuum is sitting in the driveway after trying to use the hose and tools to finish cleaning the car. I am hoping someone steals it. I should have sent it back the first week. I hate the Ball 2 Animal. Would only recommend it to someone I did not want to talk to again. When you are not fighting the handle or the hose, it has great suction.

Helpful?
Electrode, App-reviews-app, Comp-f190b0d9-126e-40e9-9f5d-1dfa591c3d07, DC-wus-prod-a4, ENV-prod-a, PROF-PROD, VER-22.4.3, SHA-f7d5d773c4aed1253b9c82c04fa4514d41e2f133, CID-