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135 reviews | 3 out of 5
I'm sorry but I have no clue why this is even included. I got this feature with the computer, it came in the mail and said I could call the toll free number and the people at QResolve or whatever would help me set up my computer and customize the features to my liking. I called the toll free number and a foreign man I could barely understand said he did not understand why I was calling. I explained that this "feature" was included with my computer and it said they would help me set up my computer, and he said he didn't know what he was supposed to do. Then I asked if he could just tell me whether or not I could change my wallpaper on my computer and it took him 20 minutes to find out. I finally just Googled it, and found out that on Windows 7 starter, you can't change the wallpaper/desktop (you can, however change the screen saver). Complete waste of time. Then he wanted to sell me something. I said I wasn't interested in buying anything extra, and he insisted he wasn't trying to sell me anything, all the while trying to convince me to buy some "package" in case I needed to call back and ask questions. Stear clear. It's not even worth the $2.
Even if you have just the slightest computer knowledge, this product is not necessary and I'm disappointed that for an $86 value, I was required to purchase it as part of my laptop package. The setup instruction on the laptop were easy to follow, so anyone should be able to set up their computer without calling for assistance.
Code did not work. Called in got ahold of a person that did not have a clue how to fix this for me, he wasted 45 minutes on my cell phone,not worth even the 3.00 we were charged would never recommend this service to anyone.
I didn't rec what is showing on the screen...I got some paper telling me how to get online and print it myself....so somethng like that to be 80 bucks and a I had to print it all myself....NOT worth it
This setup plan was actually free because I had purchased a bundle. When I called to setup my laptop the representative I talked to seemed confused the whole time and did not even help me with anything that I asked him to. He just registered my laptop under my name. It was a total waste of time.
I was on my cell phone for 2 hours trying to get help with my router. First the person that was attempting to help me could not speak ENGLISH, so communication was zero. We both struggled through for 2 hours, with no progress. Somehow we got disconnected and he never called back!
I got this when i bought my laptop and it was FREE!! doesn't get any better then free. I called them up to help me get it setup and the support was A+. The lady on the phone spent about 30minutes to set me all up and get me connected. Great service from walmart!
waste of time and money.
I'm not sure if this is a valuable part of my purchase or not. My first experience is that I called them a few days ago and they didn't have a technical support person that could help me right then and the guy told me he'd have someone call me back in about 20 minutes. Well........that was 3 days ago and I'm still waiting on that call. So I'm not sure about it. I will give them another call when I have time and see what happens.
The price for this item could be applied to a cable for the printer or adding the speakers to the laptop webcam.
This product can in the mail several days after the notebook was recv'd & set up. After calling oversea's sending 27 minutes seting up, I was then asked to turn on the notebook. I told him I had the notebook already up & running. Then he explained the "free" product was only to "help" you set it up. Any 5yr can read & push buttons. Don't waste your time waiting or using this product.
Do not know what good this is at all it came with a bundle or I definitely would not have purchased it.
Can't say if its good or bad. Everytime I called I got put on hold and never got to talk to anyone.Had to figure it out on my own. Not worth it.
Finally after a long life and being hounded by my children I got my first laptop. Have used it several times to set up wireless, e-mail account etc.. This is a huge step from my desk top pc with XP. Like all new adventures it takes getting used to. I love it. Easier to use than I thought. Did get a wireless mouse first off..don't like smearing around on the pad area with my fingers. Not natural! Quality seems well, keys easy to use, screen is sharp, software (window 7) very intuitive. Nice package of software included. Has more memory than I'll ever use. Too old for movies and games. Pictures, e-mail and some spreadsheets all I need. Strongly worth considering.
While Q Resolve was presented as free assistance in set up of new computer hardware and software - in essence it was nothing more than a sales call to pressure you to purchase on-line support. Not clear if technical person had any knowledge as the language barrier made communication next to impossible. I could have better utilized my time muddling thru on my own - which is what I had to do at the end of the day.
The support was very helpful.
This product the I have is wonderful. The only thing is that I unable to use it fully, I'm a college student and still have to go on campus to complete work. So I love the product, but I'm still unhappy with some parts.
bought this ACER netbook for my boy for collage , he love's it , great little computer , good bargain
This is a good idea, however because I purchased two laptops I received two of the PC setup plans. However, only one would work. I call and was on hold for about 25 minutes(too long) and the person on the phone couldnt get it to work either. Thank goodness I'm computer savvy, but if you were not used to it. You would have been very very angry. But it's a nice idea.
This laptop is pretty nice, I really have no complaints about it. It even plays World of Warcraft, which I wasn't expecting with the integrated video card.