This vacuum is amazing. I have gone through a lot of vacuum's that always seem to have the same problems... Not enough suction, Doesn't pick up pet fur, expensive bag refills, breaks too soon. I have had my Powerforce for over a year and I can't say enough about it. Being able to clean the parts instead of buying new bags has been simple and easy. After a few times I just rinse them out, set them to dry, and place them back in for the next time. The pet hair tool works terrific on my furniture, carpet, and stuffed animals. All the tools work great and store and un-store easily. The belt on my vacuum just recently broke. The service on the Bissell website was fast and easy and I can't wait for the part to come in so I can enjoy my Powerforce once again!