I purchased this elliptical 10 days ago and it was delivered today. I was so excited it was finally here, I immediately began assembling the machine. I began having trouble on Step 2. The bolts that came with the hardware did not fit properly into the threading on the machine. Furthermore, the tools that came with the hardware were inadequate. The allen wrench wasn’t even the right size. I called Schwinn and they were helpful. They offered to send new hardware which was on backorder. They did not know when they would get new stock. I decided that I needed to assemble the machine as best I could because I didn’t want to spend weeks with random elliptical machine parts strewn about my bedroom. Second issue came along when I realized that I was missing the pins that were needed to attach the foot pedals to the main assembly. While I sat on hold with Schwinn for a second time, I continued in my attempt to put the machine together only to find out that the foot pedal had no threading; making it impossible to attach the foot plate with the given bolts. Schwinn again offered to send all the needed parts; however, everything I needed was out of stock. It would be a minimum of two weeks before they expected new stock. By this point, I had spent a solid three hours trying to put this machine together. I researched my purchase for weeks after my last elliptical broke. I was now going to have to wait longer with a half put together machine. I decided I would instead return it because it appeared I had purchased a dud. WalMart was great about the whole process and took it back with no issue. Because I am still impressed by the number of positive reviews about the Schwinn 431, I have ordered a second in hopes that my issues are an isolated incident. Until that machine arrives (probably in another 10 days), I remain unimpressed with the quality I have seen from Schwinn. Hopefully I will have the opportunity to change my review in a few weeks after the next machine arrives.
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