I thought this was a good scan tool based on the information provided. I verified that it would work on a 2003 Taurus to read ABS codes. Innova through their website and tech support confirm it should work. When I received the unit, it is unable to retrieve any ABS codes on this car. I called tech support and all they could tell me is that their information says it should work. The tech told me that the problem was most likely a blown ABS lamp fuse. I knew the fuse was not blown, but rechecked all fuses. All were OK. Called tech support back and the 2nd tech told me again that it should work. After about 15 minutes of trying various workarounds and verification that the unit had the most current firmware update, they agreed that it did not work. The solution was, sorry, we will submit a request for additional support, call back in two weeks to see if anything has been resolved. Really, that is considered tech support? Finally, the tech told me that a solution may not be available for two months to two years, no actual real idea of when, just keep calling back every two weeks or so. After my surprise ended and I asked if they realized how silly that was, I was told that the only way they could solve the problem would be for them to get a 2003 Taurus, with the same VIN specs, and try to recreate the issue. I said that does not seem like reality and the tech recommended that I return the product. Great customer service. Unfortunely there are Issues with compatibility and Innova has no idea what they are doing.
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