I saw this product online a few weeks ago, so I decided to see it in the store. I bought it because it met my requirements for school and it had high reviews online. Despite my intuition telling me not to buy the product at that time, I discovered it listed online for $298 two days later! I returned the store purchase and received the online purchase, which was the worst thing I did. First, the in-store laptop was great: no problems. Second, the online laptop gave me issues the second day I had it. When I tried to create recovery discs, I got an error message stating that there was no drive to burn CDs-WRONG! I played CDs and ran programs earlier. After spending an hour on the phone with someone in the Philippines, it started to work after merely turning it off then on again. The next day, it would not hide my task bar: it froze making it impossible to use the bottom scroll button. Third, one day when I turned it on, my display settings for the internet, icons, startup menu, and task bar were gone and the factory settings were present. Fourth, after receiving a product key from Microsoft, Word requested that I enter a product key on three different occasions. Fifth, the back and forward icons on Internet Explorer disappeared and I had to use the drop down menu for awhile. Finally, the computer abruptly shut down, and when I restarted it, it was set to the lowest resolution setting. Even after installing Norton the first day, I received messages days later saying it was out-of-date. I run checks on the computer and it seems like everything is okay, except for the day the computer shut down and later the HP window came up and started to examine my computer with a magnifying glass. Nothing weird has happened so far today, but all of this happened in three days. Since I had the first computer for a week and did not have any of these issues, I think I have a busted laptop. After speaking with HP Support, I was asked if I wanted to purchase an extended warranty. Why? It probably won’t hold up that long at this rate. Her offer probably foreshadowed things to come. I was born at night but not last night: this laptop is going back.
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