It was missing a a rubber stopper on the bottom so it wobbled. After contacting Black and Decker Customer Service in hopes they could just send us the missing piece, we had to return it to WalMart. Rather than reordering online, we purchased the same model at Macy's because it was on sale in their store. We got it home, and out of the box to find it was missing TWO rubber stoppers on the bottom. To add to our frustration, we noticed that the door did not have hooks connected to the rack, sliding the rack out when the door is opened. The photos on the box show hooks on the inside of the door, and the one purchased at WalMart.com did have these hooks. Upon further investigation...the more recently manufactured models are missing the hooks. B & D claims to be addressing this, but I am doubtful. It's a beautiful appliance, seems durable, and I have been pleased with Black and Decker in the past. My last B & D toaster oven lasted over 10 years. However, I am very disappointed with this experience. I cannot recommend this particular model because we had missing parts with both purchases from different stores.
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