I purchased this very attractive toaster about 4 weeks ago and for the most part it works fine. It has many toasting options, the slots are nice and wide with an even guide to keep the toast centered and it toasts evenly. What's the problem? Well, a typical piece of bread is approx 12cm in height&width. The problem is the toast guide does not go down to the bottom of the toasting slot, leaving about 3 cm of the toast NOT toasted. To get an even toasting you have to toast half way, flip the bread around and toast the top 3 cm. This of course forces you to attend the whole process or you end up toasting the other 9cm to much. B&D, fix the slot holder depth and you will have the perfect toaster..