When my toaster died a couple years ago, a friend gave me a used version of this toaster because she bought a new one. It did not toast very well and knew I would have to replace it, but figured it was just because it was older that it worked the way it did. I was SO wrong. Bought a brand new one, EXACT same problem!!!! PLEASE, look into anything you wish to buy before you buy it, I wish had. Extremely disappointed.