Hi knewyou01, Hmm, this seems strange and you should be receiving a runtime of 8-10 minutes on a full charge. Try this helpful battery reset procedure below we've put together. After completing these simple steps, you should be back in business in no time! 1. First, unplug the charger from the outlet for at least 1-2 minutes. 2. Next, power on the hand vac and let it run until the battery drains.
3. Lastly, return the unit to the charger and let it charge for 24 hours. On your next use, the run time should be anywhere from 8-10 minutes. We can be reached at 1-800-321-1134, on Facebook, or Twitter if you need any assistance. Thank you!