(A) My first "Evolve" came with lightweight hinges that were loose and wobbly and wouldn't allow the top to sit squarely on the base. However, I was sent a replacement that had improved, much stronger hinges. Wonderful!! P.S. I baked some brownies in the deep dish pan @ 350° for 20 minutes – they were super!!
(B) Instructions say the plates are dishwasher safe. The plates themselves, yes, but the coating a definite no. NEVER put non-stick coated cookware in a dishwasher (sorry, George!!). Dishwasher heat and detergent are too strong for non-stick coating. Over a period of time, the heat and soap will dry the coating and cause it to wear off prematurely. Anytime you need to wash the plates, use only warm water and light dish soap. Soak if need be. Rinse, then pat dry with a soft absorbent cloth or paper towel. Then take a drizzle of vegetable oil and rub it in. This will keep your plates seasoned, the way they should be, and ready for the next use.
(C) Please replace the cross-hatch plate, or offer a substitution. It is the ONLY reason I didn't give the grill 5 stars. The cross-hatch plate is difficult, tedious, and frustrating to clean - too many tiny corners that need attention. (Again, the dishwasher is not the way to clean plates with non-stick coating.) After I wash it, I have to use a basting brush coated with vegetable oil to get into the corners, which takes quite a bit of time. Including a regular grill plate for the top instead of the cross-hatch would be a much better choice for the grill/plates package.