This is the 2nd brewstation i've owned. I had my other one for about 2 years and I wanted to keep one at my mother's for when I come to visit (and it was a great excuse to buy myself a new one). I LOVE this coffeemaker! The no-carafe feature is wonderful, your coffee doesn't get a burnt taste after 20 minutes. That being said, you shouldn't expect your coffee to taste amazing after it's been sitting for 3 hours on warm - that's just common sense. Also, I know people have complained about experiencing leaking. That can happen, but it's a huge indication that you need to clean you coffee maker with vinegar. I have no idea why people think it's not important to clean your coffeemaker... you clean your mugs, silverware,plates, etc. CLEAN YOUR COFFEEMAKER! You just have to run it with vinegar like once a month, more or less often depending on how often you use it, and then run a couple clean water runs... NOT difficult. Bottom line: Best coffeemaker you'll find. I personally think it's better than a Keurig if you drink more than one cup of coffee a day and you don't feel like paying 10x as much for the same coffee. Just make sure you clean it, otherwise you'll be sorry.
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