Bought this 7 months ago because it was listed by Consumer Reports as its top-rated small vacuum despite its stringent requirements for battery care (must fully discharge battery before charging, must charge for no more than 6 hours). CR had this to say:
"A number of our user reviews for this model cite run-time and battery issues. We note on this page that while you must avoid overcharging, there's no full-charge indicator--a clear drawback. Overcharging, should it occur, gradually diminishes the battery's ability to charge, which results in run-time issues. (We summarize negative experiences for high-scoring models with at least 10 user reviews.)"
To ensure that I complied with those requirements to protect my battery I bought a fairly sophisticated electronic timer and set up a 6-hour program after which the flow of power to the unit would be cut off. I was, I must admit, pleased with myself for being so clever.
Over the course of half a year I used the vacuum a dozen times, maybe, and was very satisfied. Then two weeks ago it simply wouldn't charge anymore. I set the timer, the light comes on, and when I return the unit's completely dead. Tried that several times. I took it off the timer and moved it to my office where I could 'babysit' it while charging. The light comes on and then turns off after 30 minutes ... nothing.
Based on the other reviews I've seen here, I suspect I would be -- in the long run -- wasting my time trying to get a fair resolution to this. At the very least, however, I plan to give them a very good dressing down over this. It's clearly a flawed product that shouldn't be on the market. Don't waste your hard-earned money and precious time on it!
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