After doing much research and finding positive reviews for the Shark Hand-Held Vacuum SV780, I purchased one. What a mistake! It has been used all of five times and the on/off switch continually turns off. I called Shark and received NOTHING but a run around about the problem. After telling the Customer Service person, Shamas, what the problem was he told me that I would have to pay shipping to and from Shark repair service once it was fixed. He did say if it couldn't be repaired they would replace it. So, I told him it would be returned to Walmart where it was purchased, even though on the vacuum's box, in BIG writing it says, "Do Not Return to the Store!" "Call us. We are here to help with our hassle-free return service." The number I called was the number printed on the box with the "Hassle-Free" instructions! I will recommend to my family and friends to NEVER purchase any SHARK products due to their very poor customer service.
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