Newlyweds, we very much liked the look of the Canopy Collection and ordered multiple pieces to decorate our home at different times including in order: entertainment console, storage bench, dining room chairs and table, 2 nightstands, queen bed/slats, and armoire. Practically something was wrong with each item! The dining table surface was gouged. The shelves of the entertainment console were slightly warped. A nightstand had a hairline crack running across the top. One step of the assembly instructions for the storage bench is wrong! We absorbed these issues because otherwise we would have to return them and have to wait for them to arrive and pick them up again, thus drawing out the process of moving in.
However, by the time we received the bed, I was absolutely fed up. The interlocking pieces were built wrong by the manufacturer. The bed came in 2 separate pieces which arrived on two separate days, which was fine by me because I was able to make two trips to transport the 2 large loads home. When I realized the pieces were defective, I returned the entire contents of the defective box for a partial refund. I find out today that the furniture company refuses to send me the contents of the box that I returned. Instead I must now load the headboard/foot board which are not defective back onto the roof of my car, get a refund, go back on the website and re-order the entire bed set and pray that no pieces come defective, because it would require another two trips to pick them up, and two trips to return them!!! In addition, I still have the Canopy Armoire en route and am terrified that something will be drastically wrong with that now! Because I already have almost all of the Canopy Collection decorating my home, I am pretty much at the mercy of the company. For such a beautiful conceptual design, they have poor, unforgivable standards of production and quality. Don't make the same mistake! Every other piece has a high chance of being "off" in some way. Don't take that chance! Avoid! Avoid! Avoid the Canopy Collection!
Was this review helpful? (2) (1)
Thank you! You have successfully submitted feedback for this review.