When I first tried this product with a manufacturer's coupon, I was impressed. The product actually does what it claims to, and I have a tough beard. However, the problem is the tube itself. The dispenser opening is not large enough to prevent clumps and, as the product ages, the scrubbing portion separates from the fluid/water. In addition, alot of good product is wasted since you cannot squeeze out all of the product, and the result is approximately 1/6 of the tube is unusable without cutting open the tube or just throwing it away. I would hope that the engineers and powers that be would read these reviews for the betterment of their product line.