Customer reviews

Customer Reviews | 126 reviews | 3.9 out of 5

4.0 stars

126 reviews | 3.9 out of 5

4.0 stars

126 reviews | 3.9 out of 5

Would recommend to a friend
5 stars
4 stars
3 stars
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1-20 of 126 total reviews
Would recommend to a friend



1-20 of 126 total reviews
1-20 of 126 reviews
Poor now reformulated

Customer review by Kieran

1.0 stars 2/5/2017 by Kieran
by Kieran

Quaternium is listed here in the ingredients but is no longer in the new bottle. It WAS a winning formula and I WAS a fan.

Would recommend to a friend? No
Stunned by how well this worked

Customer review by intern2

5.0 stars 7/5/2011 by intern2
by intern2

I submitted a review for the shampoo as well, as I bought them together. I am literally stunned at how well this conditioner has worked. I've tried so many brands in the last few years, including other Pantene lines, and I never repurchased any of them. My hair is fine, fragile, and damaged from heat and past coloring. Most conditioners for volume don't add enough shine or slip or cover damage, they basically do nothing. And other conditioners that do add shine, defrizz, or add strength are too heavy for my thin hair. But then I discovered this shampoo & conditioner set. This conditioner is amazing. It adds a ton of shine, detangles, covers the old unhealthy ends and damaged areas, and still leaves my hair feeling light and airy and fluffy. I'm kicking myself for wasting so much money on really expensive salon brands not to mention countless other drugstore brands only to discover that this is the greatest product line out there. I should've listened to my grandmother...

kansas city, ks
Should not have changed the product

Customer review by Tonia

1.0 stars 12/13/2016 by Tonia
by Tonia

I agree with other reviewers -- I used to love this product, but recent changes have made it feel greasy. It seems to now weigh down my fine hair and I don't like the new fragrance. I wish they would go back to how it used to be.

Would recommend to a friend? No
Love it

Customer review by BBL91

5.0 stars 12/12/2016 by BBL91
by BBL91

Love the feeling of cleanest in my hair. Perfect for thin hair as it doesnt feel heavy or greassy. Smells great. Best combined with the conditionner.

Campbellton, NB, Canada
Would recommend to a friend? Yes
The new smell is cloying like rotting flowers!

Customer review by Kimberwitch

1.0 stars 7/6/2016 by Kimberwitch
by Kimberwitch

I loved Pantene. I loved how it made my thick, fine hair shiny & full.Then I bought this bottle with the "new" tag on it. I cannot believe how disgusting the scent is! It smells of rotting flowers.It is also a lot heavier. It's for sheer volume, not smelly gunk that weighs your hair down.As soon as this bottle is gone, sooner if I can’t stomach this stench, I am going to have to find new products

Chicago, IL
Would recommend to a friend? No
What happened???

Customer review by Josie73

1.0 stars 7/6/2016 by Josie73
by Josie73

I've been using this product for years and loved it. Finally a shampoo and conditioner that worked for my fine hair. I have no idea why Pantene changed the formulation, but now it smells wretched, has a greasy feel, and weighs down my hair. What the heck were they thinking?!? So sad, but I'll need to find something new.

Boston, MA
Would recommend to a friend? No
Scent change is horrible

Customer review by TJean

1.0 stars 5/9/2016 by TJean
by TJean

Hi Pantene folks, I've been using this product for years and loved the old scent. The new scent is overwhelming and made me not enjoy my shower at all. I'm going to have to search for a new conditiner now. I've always talk about how great your products are but can no longer recommend this conditoner. Please Please go back to the old formula!

San Antonio TX
Would recommend to a friend? No
Just threw away a brand new bottle of conditioner

Customer review by FormerPanteneUser

1.0 stars 5/5/2016 by FormerPanteneUser
by FormerPanteneUser

The smell is horrendous. I have been using and recommending Pantene to everyone I know for over 10 years, but that all changed today. The smell is so nauseating I had to go back and take another shower. I do not plan to buy any more Pantene products moving forward and I plan to let everyone else I know to avoid them as well.

Would recommend to a friend? No
Why did the scent get changed?

Customer review by JenniferB

2.0 stars 4/12/2016 by JenniferB
by JenniferB

I have been a loyal Pantene customer for over 20 years and have loved their products! But, I just bought a new Sheer Volume conditioner and used it for the first time today. The scent is overwhelming and 6 hours later it's still surrounding me! Unfortunately, I am not going to be able to continue using it because it gives me a headache. I'd love to know why Pantene made this huge change.

Kansas City, MO
Would recommend to a friend? No
You took a great product and made it disgusting!

Customer review by Gregpf

1.0 stars 5/9/2016 by Gregpf
by Gregpf

This is the most disgusting scent I have ever smelled. You obviously changed the product for some reason (probably a cost factor or something). I was a loyal user for years. This product is so bad and the sent lingers with you all day and I just can't stand the smell.

New Jersey
Would recommend to a friend? No
Pantene fo life.....until now

Customer review by JLRtxRN

1.0 stars 4/8/2016 by JLRtxRN
by JLRtxRN

I've used Pantene for years. I usually stock up when I get a coupon, or there is a good sale so I haven't bought conditioner in several months. I just bought a bottle of conditioner, and the smell is AWFUL. It's overwhelming. PLEASE get rid of the new fragrance!!! I don't want to have to find a new shampoo & conditioner, but I will if the smelly conditioner stays.

Would recommend to a friend? No
What happened to the conditioner?!

Customer review by jco83

2.0 stars 4/12/2016 by jco83
by jco83

Pantene Sheer Volume has been my go to for years as it has worked best for my hair type however I am not so certain it will remain my go to since purchasing my latest bottle of conditioner. The formula is obviously changed. The scent is extremely overwhelming and the overall feel has changed. My hair now looks weighed down - not a fan.

Toronto, ON
Would recommend to a friend? No
what is going on?

Customer review by fafdsafdsa

1.0 stars 3/27/2016 by fafdsafdsa
by fafdsafdsa

I have used pantene conditioner for ten years. A few months ago, I started noticing that occasionally I would pick up a bottle of the volumizing conditioner, and it would smell different, and also perform differently - making my hair look heavy, weighed down, and greasy - really awful. Now, it seems that the “new” version is the only one available. Why? Why "fix" what's not broken?

oakland ca
Would recommend to a friend? No
hate the new fragrance

Customer review by Mom3456

1.0 stars 3/22/2016 by Mom3456
by Mom3456

I have used this product for years. Whatever changes they made in the fragrance are horrible, It is too strong and not a fragrance I like, nor does anyone else close enough to smell it.. The fragrance gives me a headache. I've bought 3 bottles from 3 different stores and the problem is the same. After years of satisfaction I have to find another unscented brand.

Los Angeles, CA
Would recommend to a friend? No
The new scent is obnoxious

Customer review by MyReview

2.0 stars 3/13/2016 by MyReview
by MyReview

I've been using Pantene sheer volume shampoo and conditioner for a few years. I always liked it until now. The scent has recently changed and is now obnoxious and so incredibly strong. I feel like I'm putting cheap fruity perfume in my hair instead of conditioner. This product would have gotten a full 5 stars but the new scent alone makes me want to try something else.

Would recommend to a friend? No
Newly Added "Fragrance" Ruined Great Product

Customer review by Laura52

1.0 stars 3/25/2016 by Laura52
by Laura52

I have used Pantene Sheer Volume forever. They recently added "fragrance" to the conditioner, and the smell is absolutely horrible. I had to throw away a brand new pump bottle because I found it unbearable, and I don't consider myself sensitive at all. SO disappointed. You have lost a lifelong customer.

Would recommend to a friend? No
HATE the new smell

Customer review by ddhal

2.0 stars 3/15/2016 by ddhal
by ddhal

I have used your product for close to 20 years. I LOVE Pantene. I just bought a new large pump bottle of conditioner, but I'm going to have to throw it out. The smell is terrible. It is WAY WAY too strong. I'm hoping I can find some of the old version still on the shelves, if not I will be finding new product.

Kasson, MNH
Would recommend to a friend? No
Love this conditioner!

Customer review by Mh2016

5.0 stars 2/16/2016 by Mh2016
by Mh2016

I love this conditioner! My hair is already thick so I really didn't need volume, but after using this I can still see a difference. There is still volume in my hair on the second day after sleeping on it! It smells amazing, and a little goes a long way, so no need to use a lot in the shower! Thanks to Influenster, I got to try this product for free, but all opinions are my own!

Not as I hoped for

Customer review by Sugar1802

3.0 stars 2/13/2016 by Sugar1802
by Sugar1802

I was really excited to try this product because my hair desperately needs some volume. I love the scent and I love that it didn't leave my hair feeling greasy, but unfortunately, I didn't notice much change in volume. My hair is extremely thin so I was hoping this product would be key for some extra bounce, but no help. I tested Pantene for free, but all opinions are your own.

Why the formula change?

Customer review by Bexsc

2.0 stars 4/13/2016 by Bexsc
by Bexsc

The formula has changed, not just the scent. This newer version is terrible. I thought I had found my holy grail of hair products with this shampoo/conditioner until now.

Charleston SC
Would recommend to a friend? No
1-20 of 126 total reviews
1-20 of 126 reviews