I have seen the ads for this pillow, and viewed it online before ordering it. Once I got it, I unwrapped it from the box, put the pillow case on it, read the instructions, and I was honestly surprised at the small size. That wasn't important, as long as it worked. When I went to bed that night, I could not get to sleep no matter what position I adjusted the pillow in, it was like resting my head on a block of cement. When I unpacked it from the box and held it, it felt flexible. However, when placing my head on it when I put it on the mattress, it provided absolutely no comfort. In fact, it exacerbated my arthritic condition in my shoulders and I had a terrible night's sleep, waking up every few hours. I had a stiff neck the next morning. I have no way of returning this item because I was so convinced this was the right pillow, I had already disposed of the packing box. I tried a few more nights, and I still got the same poor results--pain the next morning. Perhaps this pillow works form other people, but not for me.
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