I originally purchased the dual screen portable DVD player in November 2010, in about July 2011 the disk player portion stopped working, cutomer service was amazing and sent me a replacement. Now here it is October 2011 and the second screen has stopped working...well, there is sound, but no picture. So, I am down to just the one screen and for the most part it is fine, but sometimes it stops working in the middle of a DVD. I know the DVD is fine, because it plays normally on a DVD player in the house. I think if the location of the plugs wasn't on the bottom of the second screen there may not be the problem of the picture going out. As far as the disk player not always working, I think the "lock" needs to be stronger to hold the pressure on the disk to keep it playing properly. Up until this second model having problems, I would have recommended this product, now, I wouldn't recommend this particular model, but I would stick with Philips.