I initially purchased the 7.2 hand vac, but like so many people who are writing into this forum, the battery pack eventually failed to recharge properly, and then, not at all. I opted to contact Dirt Devil customer service. They responded by offering to replace it and about 10 days later, I received the Gator 9.6. Kudos to Dirt Devil for standing behind their products. That means a lot to consumers in a time when the corporate bottom line usually trumps customer satisfaction. And the 9.6, so far at least, appears to be a superior product. It's more powerful and yet less noisy, and is holding the charge extremely well. I'm very happy with it, and very happy to have a hand vac in the house again for all those quick clean-ups. I use it everywhere - floors, rugs, and furniture.