Hi Cd400! Surely, your Gator should be holding up to its name and perform at the best of its ability. On a full charge, you should be receiving an average run time of 8-10 minutes. We've implemented this battery/reset procedure below to help alleviate the issues you're experiencing. Give it a shot! 1. First, unplug the charger and leave it unplugged for 1-2 minutes.
2. Next, power on the hand vac and let it run until the battery drains.
3. Finally, re-charge the Gator for a complete 24 hours. On your next use, the runtime should improve and run for 8-10 minutes. If you still need any more assistance, please don't hesitate to reach out to us on Facebook, tweet us @Dirt Devil, or call us at 1-800-321-1134 (Monday-Friday 8:00-6:00 p.m. EST.) We're here for you!