Fist of all let me say I just got this yesterday . I can only speak from my experience so far . I saw all the bad reviews before buying it but they only had 2 at the store n they were both this brand . I needed one right then so I went ahead n got it thinking that if I had to I would just return it . It has a lifetime warranty so I wasn't to worried . Anyway here are the pro's , it's large , it's soft n bendable ( which is very nice for my shoulder pain ), controls are easy , long cord , washable , looks nice and it gets very hot . So far I have no complaints , I really like it and it works well . Maybe the people who gave it bad reviews just got defective ones by a fluke . If you can afford to , I say go for it . The worst that can happen is you have to return it . Just save your box n reciept .
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