I was very excited to get the changing table to match our crib, even though we spent WAY more on it than I had wanted to. This item was only avaliable online, so we had it shipped site-to-store. Not only did it arrive LATER than the site told me it would, but when I opened it, it was badly damaged! There were no marks on the box, so either it happened at the factory, or the pieces inside weren't correctly wrapped and shifted against eachother, causing large, very visible scratches and gouges. Normally I'm not the type to care much about appearances, but these were really bad, and with as much money as we paid for it, I wasn't going to settle for a damaged item. Thankfully our local store took the return, but we didn't reorder the table, the whole deal left a bad taste in my mouth. The only reason I didn't give all 1's on the ratings is that the changing table looked fairly sturdy, which was why I ordered it all in the first place, but I don't think we'll be doing much online ordering or site-to-store in the future... <:-(
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