I loved this hand vacuum for the first 2 minutes, then the suction went away. I was unable to even pick up a bug. I felt the filter may have gotten clogged, as we live in an older home...and it is hard to stay ahead of the dust and bugs. At this point I emptied the vacuum and tapped the filter against the garbage to make sure it was empty. I did this 3 times, all three times with the same result (only I only had suction for the first 30 seconds now). Then I read the manual, checking the area where the dirt goes in the vacuum to make sure it wasn't clogged. I then gave up for the day, washed the filters, let them air dry, and 2 days later I tried again. I had the same result (great for first 30 seconds). So I called DirtDevil.com and exchanged this product for the Dirt Devil I had for many years-the Ultra Hand Vac (excellent suction, had cord and bag, just thought this unit would be an upgrade).