I love this chair. I was nervous because I read all of the bad ratings as well as the good, but I bought it because it's the best I could afford and did NOT have any of the problems they talked about. The leather seat is very comfy & so is the mesh back. It is a little tough to put together by yourself, but it's not impossible! I'm a 23-year-old college student that is not handy with tools at all and I was able to do it in about an hour. They provide all the tools that you need. The chair is very sturdy if you put it together correctly. I was sad that you can't assemble the chair at all without attaching the arms, at first. However, there is enough room to cross my legs "indian-style" while sitting in the chair, so I'm okay with it. The arms actually don't get in the way at all and it's comfortable to use them when leaning back in the chair. The tilt tension and height lever work flawlessly. I would buy this chair again! If anything goes wrong with it, I'll come back and change my review!! *tips* The directions say to screw the arms into the mesh back (step 2) before screwing them in the bottom of the seat (step 3). I found it much easier to do 3 before 2. However, this might not be so if you have someone to help you. You may have to turn the screws toward the holes a little bit, but you should not have to make new holes. They WILL fit! Don't screw in all the screws all the way. Put them in enough so that the pieces stay together, then once you get them all in, tighten them all. Wheels...You have to push straight down on them a little bit forcefully to get them in. Use the smallest screws to connect the piece with the lever to the bottom of the seat.
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