I'm not sure why the bad reviews are so critical. This machine has changed my life! We have hard surface flooring in most areas of our home. It would take me hours to mop and then wait for the floor to dry. Now, after having this steam mop, our tile is actually CLEAN for the first time. The first 2-3 times I used it, there was residual cleaning product and so much dirt. I was embarrassed to think that the floors were really that dirty. Now, I go over the floors once a week and they are squeaky clean. If you limit the amount of water coming through, the floors will literally be dry by the time you put the machine back in the closet. I am so happy....so is my back!!!!
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