We've had this pitcher system for a couple of months, and we've replaced the expensive filter once already. At first, I thought it was awesome, and I do still like that it filters our water from 120 to 0. But, what's gross, is the water reservoir on top doesn't drain all the way into the pitcher below, so when you pour 0 water into your cup, you'll also get a few drops from the top of the unfiltered reservoir. GRRR It drives me insane. Also, when you pour water into the top, the white insert isn't tight enough, and you will get bad water into the pitcher, and I think that is poor design, because it allows bacteria to grow in the filtered water, and you will end up replacing the filter sooner than it is designed to be replaced. Brita is better designed, but doesn't filter everything out like zero does, so, for now, I'll stay with zero, and hope they come up with something better.
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