I purchased this product, giving the company the benefit of the doubt. Easy assembly, followed the battery charging instructions, inserted fully charged battery into the unit BUT did not start. Called “SunJoe” the rep sent out a replacement battery. A week later the replacement battery arrived at my door. Recharged the replacement battery as per instruction, and inserted charged battery into the unit, again no start. On the phone with the rep this time they sent me a new Trimmer. A week later the new Trimmer arrives, inserted the fully charged battery and started trimming the grass, Now the line does not feed automatically, hmm maybe its just me but I dont recommend.
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