I am so pleased with this product! We've had the product for almost a week, and so far so great! First of all delivery was so fast - I ordered online on a Tuesday, it was delivered to my door that Friday! Unpacking was easy. Product came securely packed in a box, inside a box. Surrounded by cushion wrap. No scratches, dents or dings. The only difficulty was needing someone to help with installing the bottom plate and casters - Needed help laying down to install. After casters were installed (optional) we rolled it into the kitchen and tried out our first load. Hook-up to the kitchen sink was extremely simple. Screw in the hoses (faucet adapter included), turn on the water (cold, hot or both) and we were ready to go! Now, it is small and intended SOLELY for washing small loads - but for everyday keep up, it's a charm! There are 3 water level settings and, 2 cycle settings. We found that the shorter wash cycle was just too quick to really do much good. However the Heavy Load Cycle and High Water Level settings did an EXCELLENT job of cleaning! The unit is very quiet and surprisingly sturdy. We have it on casters(included) and it doesn't wobble, walk or move around during operation. We have a small apartment and this unit is very non obtrusive. When not in use, we have it stored in the dinning room, under the microwave shelf. This little washer does the same thing an average size washer does, on a much smaller scale. It automatically goes through a wash, drain, spin, fills for rinse, drains and final spin. You can use regular laundry detergent and fabric softener. For our need, this machine is working out great - our apartment's laundry room is down in a dark, creepy basement. With my health issues, it's just too strenuous to tote laundry up and down the stairs. Not to mention, there's only 1 washer and dryer in the laundry room, shared by 5 apartments and 9 plus people. I highly recommend this item.
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